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Customer Support

Do you need assistance?

Our Welcome Service team will be happy to help you!

You can send your request via email at service@tripsta.net or you can contact us at the following phone numbers:

 

 

Country Contact number We support Call costs Operating hours
Germany +49 (69) 80 92 18 64 English
German
National landline number. Cost of a national call.
From outside Germany, cost depends on the provider.
Mon - Fri 09:00 - 17:00 
Sat 09:00 -14:00
(local time)
Poland +48 (22) 389 77 90
+48 (22) 300 38 74
English 
Polish
National landline number. Cost of a national call.
From outside Poland, cost depend on the provider.
Mon - Fri: 09:00 - 17:00 
Sat: 09:00 -14:00
(local time)
United Kindgom  020 3026 9165
(from within UK)
English National landline number. cost depends on the provider. Mon-Fri: 08:00-18:00
(local time)
090 1815 0100
(from within UK)
0.26GBP/min Mon-Fri: 18:00-08:00 and Weekends 24h
(local time)
+40 214 094 279 
(from outside the UK)
Cost depends on the provider. 24 hours per day, 7 days a week
Ireland +353 (1) 554 7236 English National landline number. Cost of a national call.
From outside Ireland, cost depends on the provider.
24 hours per day, 7 days a week
France  0899 234 150
(from within France)
English 
French
1,35€/call plus 0,34€/min. Mon - Fri: 09:00 - 17:00
Sat: 09:00 -14:00
(local time)
+40 214 094 285
(from every other country)
Cost of an international call.
Spain  902 040 041
(from within Spain)
English 
Spanish
0,121€/call plus 0,087€/min Mon - Fri: 09:00 - 17:00 
Sat: 09:00 -14:00
(local time)
+40 214 094 293
(from every other country)
Cost of an international call.
Italy  8 99 687887 
(from within Italy)
English 
Italian
0,605 €/min from landline and 1,21 €/min from mobile. Mon - Fri: 09:00 - 17:00
Sat: 09:00 -14:00
(local time)
+40 021 409 4290
(from every other country)
Cost depends on the provider.
Portugal +351 30 880 3923 English
Portuguese
National landline number. Cost of a national call.
From outside Portugal, cost depends on the provider.

Mon - Fri: 08:00 - 16:00 
Sat: 08:00-13:00
(local time)

Russia +7 (499) 609 26 55
 
English 
Russian
National landline number. Cost of a national call.
From outside Russia, cost depends on the provider.

Mon - Fri: 10:00 - 18:00
Sat: 11:00 -16:00
(local time)

Turkey +90 (212) 705 5611
+90 (216) 250 3925
English 
Turkish
National landline number. Cost of a national call.
From outside Turkey, cost depends on the provider.
Mon - Fri 09:00 - 17:00 
Sat 10:00 -15:00
(local time)
Greece 14824
(from within Greece)

English
Greek

0,37 €/min VAT incl from landline and 0,49 €/min VAT incl from
mobile.

Mon - Fri: 09:00 - 17:00 
Sat: 10:00 -15:00
(local time)

+30 211 107 97 99
(from every other country)
Cost depends on the provider.
Romania +40 021 409 4100 English
Romanian
National landline number. Cost of a national call.
From outside Romania, cost of an international call.
Mon - Fri: 09:00 - 20:00
Sat: 10:00 -16:00
(local time)
New Zealand +64 9003 0400 English 1.140 NZ$/min 24 hours per day, 7 days a week
South Africa +27 21 200 6589 English National landline number. Cost of a national call.
From outside South Africa, cost depends on the provider.
Mon - Sun: 09:00 -17:00 
(local time)
USA +1 347 778 2513 English National landline number. Cost of a national call.
From outside USA, cost depends on the provider.
24 hours per day, 7 days a week
Finland +358 7 532 52 945 English National landline number. Cost of a national call.
From outside Finland, cost depends on the provider.
Mon - Sat: 09:00 - 17:00
 
Denmark +45 89 88 09 74 English National landline number. Cost of a national call.
From outside Denmark, cost depends on the provider.
Mon - Sat: 09:00 - 17:00